Last Updated: August 11, 2026
At LovaSTL, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, create an account, place an order, or contact us, we may collect information such as:
- Your name
- Email address
- Billing and payment information
- Shipping or billing address, when applicable
- Phone number, if provided
- Order and purchase information
- Information you provide when contacting customer support
- Technical information such as IP address, browser type, device information, and website usage information
We only collect information that is reasonably necessary to provide our services, process orders, provide customer support, improve our website, and meet applicable legal or business requirements.
2. How We Use Your Information
We may use your information to:
- Process and manage your orders
- Provide access to your purchased digital products
- Send order confirmations and download information
- Provide customer support
- Respond to questions and requests
- Maintain and improve our website and services
- Detect and prevent fraud, abuse, or unauthorized activity
- Maintain appropriate business and transaction records
- Send promotional communications when you have agreed to receive them, where required
- Comply with applicable legal obligations
3. Digital Products and Download Links
LovaSTL sells digital STL files. After purchasing a product, customers may receive a PDF containing download links to access their purchased files through Google Drive.
Your order information and email address may be used to provide access to your purchased files and to assist you if you experience a problem with your download.
Google Drive is a third-party service. Files accessed through Google Drive may therefore be subject to Google’s own privacy practices and terms.
4. Payment Information
Payments may be processed through third-party payment providers.
LovaSTL does not intentionally store complete payment-card information on our own servers. Payment information is handled by the applicable payment processor according to its own privacy policy and security practices.
We may receive limited transaction information, such as the payment status, order amount, transaction reference, and other information necessary to process and manage your order.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers that help us operate our business, such as:
- Payment processors
- Website hosting providers
- Email and communication services
- Digital file-storage or delivery services
- Analytics and website-performance services
- Fraud-prevention and security providers
These providers only receive information reasonably necessary for the services they provide.
We may also disclose information when required by law, legal proceedings, governmental authorities, or to protect our rights, customers, website, or business.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance
- Maintain website security
- Measure marketing or advertising performance, where applicable
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
7. Third-Party Services
Our website may use third-party services, including payment providers, Google Drive, analytics tools, advertising services, hosting providers, and other services necessary to operate our website.
These third parties may process information according to their own privacy policies.
We recommend reviewing the privacy policies of third-party services you use, particularly payment and file-delivery services.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and complying with legal obligations.
When information is no longer necessary, we may delete or securely dispose of it, subject to applicable legal or operational requirements.
10. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to certain types of processing
- Request restrictions on certain processing
- Withdraw consent where processing is based on consent
Morocco’s Law 09-08 provides, among other rights, access, rectification, and opposition rights regarding personal data.
To exercise your rights, please contact us using the information provided below.
11. Children’s Privacy
Our website is not intended for children who are not legally permitted to use online purchasing services.
We do not knowingly collect personal information from children for the purpose of selling our products.
12. International Data Transfers
Some of the service providers we use may process or store information outside Morocco or outside your country.
Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data-protection requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
14. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
LovaSTL
Email: contact@lovastl.com
